Industry & Business

Comtrade Digital Services helps airlines and banks target millennials with chatbot

 Breaking News
  • Irish exporters feeling pressure of long term Brexit uncertainty The Irish Exporters Association (IEA), the voice of Irish exporters, has released results of its most recent survey, the ‘IEA Export Eye,’ conducted with members regarding Irish exporters’ sentiments on critical issues that have both direct and indirect impacts on business. The areas members were surveyed on include: ‘Brexit’ and its impact on business; entrepreneurship [...]...
  • National Women’s Enterprise Day 2017 to take place on 12th October An Tánaiste and Minister for Business, Enterprise and Innovation, Frances Fitzgerald has launched the biggest-ever programme of events to mark National Women’s Enterprise Day (NWED), which is being organised by the Local Enterprise Offices (LEOs) on Thursday, 12 October 2017. All 31 LEOs, which jointly supported over 14,000 female entrepreneurs in 2016, are behind the initiative. [...]...
  • Average Irish business to spend €455K on digital transformation in next 12 months Comtrade Digital Services, the leading software engineering services and solutions provider, has announced the results of a survey, which found that the average Irish business will spend €455,000 on digital transformation projects over the next 12 months. The independent survey of 133 Irish IT decision-makers also found that 62% of businesses that have started their [...]...
  • Ireland’s most innovative Agri-Tech Products named From a solar powered water pumping system to a water treatment machine that reduces the need for antibiotics in poultry flocks, the most innovative Irish agri-tech products were named this week by An Tánaiste and Minister for Business, Enterprise and Innovation, Frances Fitzgerald as she presented the 2017 Enterprise Ireland Innovation Arena Awards at the [...]...
  • Rents in Dublin grew by 3.3% in Quarter 2 2017 According to the Residential Tenancies Board, private sector rents grew 6.6% in the year end to the end of June this year. However, the rate of increase in the second quarter was marginally slower than in Quarter 1. The standardised average national rent stood at €1,017 per month in Q2, 2017 – up by €63 – [...]...

Comtrade Digital Services helps airlines and banks target millennials with chatbot

Comtrade Digital Services helps airlines and banks target millennials with chatbot
September 11
09:00 2017

Software engineering services and solutions provider, Comtrade Digital Services, has announced that it has developed a flexible chatbot platform, Assisto. The platform, currently being used by airlines and banks, can securely process payments and requests via instant messaging apps such as Facebook Messenger, WhatsApp and Viber.

The software platform was developed by a team of Comtrade Digital Services engineers in the space of three months and will help businesses appeal to younger, on-the-go customers. In the first three months since launching the platform, one partner gained 250,000 instant messenger followers.

While Assisto is currently deployed by airlines and financial services providers, it can be used by any customer-focused business operating in any industry, using any language. It can be integrated into partner systems within six weeks.

Using their instant messaging app, travellers can contact Assisto in an instant and request flight options for their chosen period of travel. In less than two seconds, Assisto responds with relevant flights from partner airlines and secure payment can be made directly via the chatbot. The platform sends the user their flight itinerary and also suggests hotels, sights and activities, with the ability to make reservations. It will also send flight reminders, information about traffic to the airport and can call a taxi.

Banks and financial services providers, meanwhile, can integrate the chatbot with their existing infrastructure quickly, securely and cost-efficiently. Users can carry out secure banking activities such as transfer funds, check their account balance or exchange currencies. Users sign up using multiple factor authentication involving one-time activation codes and out-of-band verification. Each banking transaction also requires two-factor authentication.

Dejan Ćuąić, Business Director, Ireland & UK, Comtrade Digital Services, said: “It is getting increasingly hard for brands to retain the loyalty of their customers – particularly younger consumers. We are living in an instant world and as a result, customers are becoming more demanding than ever before. An intelligent chatbot provides businesses with a fast and effective platform to meet their customers’ evolving needs.

“At Comtrade Digital Services, we strive to help companies innovate quickly. Assisto is quick and easy to implement and provides brands with an additional channel to address younger customers and respond to their expectations.”

About Author

editor

editor

Related Articles






New Subscriber





Subscribe Here



Advertisements
































National Manufacturing Conference & Exhibition 2016

NIBRT Springboard Success Stories



Upcoming Events

  • No upcoming events
AEC v1.0.4