Industry & Business

Comtrade Digital Services helps airlines and banks target millennials with chatbot

 Breaking News
  • Microsoft’s New €134 Million Campus Officially Opens An Taoiseach, Leo Varadkar TD, was joined by Peggy Johnson, Executive Vice President, Microsoft Corporation; Cathriona Hallahan, MD, Microsoft Ireland; and Martin Shanahan, CEO, IDA Ireland at the recent official opening of the company’s new 34,000 sq m campus, One Microsoft Place, in Leopardstown, County Dublin. The opening of the building marks an important milestone [...]...
  • Tesco Ireland Achieves Great Place to Work Status Tesco Ireland has been awarded the coveted Great Place to Work accreditation. As a leading food retailer, Tesco is one of the biggest private sector employers in Ireland employing over 13,000 people across the country in its network of stores, head office and distribution centre. The Great Place to Work process celebrates Irish companies who promote [...]...
  • Guinness Enterprise Centre Bags Global Award For Top Business Incubator Dublin’s Guinness Enterprise Centre (GEC) has been named as the World’s Top Business Incubator, Collaborating with University, 2018. The award was presented to the GEC at the recent UBI Awards and Recognition Gala ceremony at the World Incubation Summit in Toronto, Canada. The GEC saw off strong competition from more than 1,300 incubators worldwide, which [...]...
  • Datapac Wins €5.5 Million in New Managed Services Contracts Datapac, a leading technology solutions and services provider, won €5.5 million in new managed services contracts with Irish organisations in 2017. The company is expecting to grow its managed services business by a similar figure again in 2018. Following recent investment in its Network Operations Centre (NOC) that included deployment of new remote monitoring platforms in [...]...
  • MSD is to Develop a New Biotechnology Facility in Dublin MSD is to develop a new biotechnology facility in Dublin, with the expected creation of up to 350 new jobs. Known as MSD Biotech, Dublin, the facility will be constructed on an existing MSD-owned property, the site of its former facility in Swords, Co. Dublin. Commenting on the announcement, the Minister for Business, Enterprise and Innovation, [...]...

Comtrade Digital Services helps airlines and banks target millennials with chatbot

Comtrade Digital Services helps airlines and banks target millennials with chatbot
September 11
09:00 2017

Software engineering services and solutions provider, Comtrade Digital Services, has announced that it has developed a flexible chatbot platform, Assisto. The platform, currently being used by airlines and banks, can securely process payments and requests via instant messaging apps such as Facebook Messenger, WhatsApp and Viber.

The software platform was developed by a team of Comtrade Digital Services engineers in the space of three months and will help businesses appeal to younger, on-the-go customers. In the first three months since launching the platform, one partner gained 250,000 instant messenger followers.

While Assisto is currently deployed by airlines and financial services providers, it can be used by any customer-focused business operating in any industry, using any language. It can be integrated into partner systems within six weeks.

Using their instant messaging app, travellers can contact Assisto in an instant and request flight options for their chosen period of travel. In less than two seconds, Assisto responds with relevant flights from partner airlines and secure payment can be made directly via the chatbot. The platform sends the user their flight itinerary and also suggests hotels, sights and activities, with the ability to make reservations. It will also send flight reminders, information about traffic to the airport and can call a taxi.

Banks and financial services providers, meanwhile, can integrate the chatbot with their existing infrastructure quickly, securely and cost-efficiently. Users can carry out secure banking activities such as transfer funds, check their account balance or exchange currencies. Users sign up using multiple factor authentication involving one-time activation codes and out-of-band verification. Each banking transaction also requires two-factor authentication.

Dejan Ćuąić, Business Director, Ireland & UK, Comtrade Digital Services, said: “It is getting increasingly hard for brands to retain the loyalty of their customers – particularly younger consumers. We are living in an instant world and as a result, customers are becoming more demanding than ever before. An intelligent chatbot provides businesses with a fast and effective platform to meet their customers’ evolving needs.

“At Comtrade Digital Services, we strive to help companies innovate quickly. Assisto is quick and easy to implement and provides brands with an additional channel to address younger customers and respond to their expectations.”

About Author

editor

editor

Related Articles






New Subscriber





Subscribe Here



Advertisements

































National Manufacturing Conference & Exhibition 2016

NIBRT Springboard Success Stories



Upcoming Events

  • No upcoming events
AEC v1.0.4