Industry & Business

Cork Airport launches tech competition

 Breaking News
  • ASAI Issues New Guidelines For Advertising Mobile Phone and Broadband Services The Advertising Standards Authority for Ireland (ASAI), the independent self-regulatory body committed to promoting the highest standards of marketing communications in Ireland, has introduced new guidelines relating to the advertising of mobile phone and broadband services. The guidelines will complement the existing ASAI Code in ensuring that certain marketing terms used by telecommunications operators convey [...]...
  • Sustainable Apartment Living For Ireland A new report on sustainable apartment living in Ireland was launched by the Housing Agency and Clúid Housing. Amongst some of the reports findings and research were that apartment living has increased in the last few years and according to the report, the number of apartments in Ireland has increased by 85% between 2002 and [...]...
  • Brand New Campaign Showcasing Ireland’s Food and Drink Starts Fáilte Ireland’s Taste the Island campaign has gone live with a brand-new TV ad encouraging domestic holidaymakers to take a short break in Ireland to enjoy some of the 700+ food and drink related experiences on offer across this September, October and November. Taste the Island is a 12-week celebration of Ireland’s seasonal ingredients, adventurous tastes [...]...
  • Enet Expands its Data Centre Connectivity Portfolio Across Dublin Enet, Ireland’s largest wholesale, open-access network provider, has added six more data centres across Dublin to its national network. The additional data centres allow it to offer more options when it comes to dark fibre and managed bandwidth to its customers, and will result in increased connectivity for consumers. Enet is now connected to 25 data [...]...
  • ACCA and Bank of Ireland Issue Warning Amid Foreign Currency Fluctuations Many Irish companies that deal in foreign currency are exposing their businesses to significant and unnecessary profitability risks due to a lack of consideration of appropriate hedging within their organisations. That’s the message from the Association of Chartered Certified Accountants (ACCA) and Bank of Ireland who have launched a new programme to support businesses in [...]...

Cork Airport launches tech competition

Cork Airport launches tech competition
May 05
09:00 2017

Cork Airport has launched a competition to invite tenders from the tech community in Cork under the Small Business Innovation Research (SBIR) initiative. The competition, in partnership with Enterprise Ireland, is to identify and develop a smart and innovative new real time passenger feedback solution. Entrants need to show the technical feasibility of the concept and its application and suitability to Cork Airport.

Cork Airport has been recognised nationally and internationally for its award-winning customer service and it is a key differentiator to other peer airports. However, while there are initiatives in place to capture passenger feedback, there is no system in place that delivers real time information. Cork Airport is expecting to serve over 2.3 million passengers this year so it is crucially important that passengers have the opportunity to provide detailed feedback so that any issues arising can be dealt with immediately.

Ciaran O’Connell, Finance & Commercial Manager at Cork Airport said: “We are continuously looking at ways of improving the overall passenger experience at the airport by incorporating innovative solutions. We have been adapting new technologies in other areas of the airport and believe that we can find a new solution to address any challenges in the passenger’s journey.

“Up to now, any feedback from our passengers is delivered historically, usually 24 hours after the fact. Therefore, we may only become aware of an issue well after the passenger has gone and others may have also had a similar negative experience. With a real-time solution, any issues will be brought to our attention immediately and we will be able to fix the issue there and then, minimising the number of customers who maybe also impacted negatively”.

The competition is open to any organisation, developers of ITC and software solutions as well as universities. Ciaran O’Connell will be representing Cork Airport at the “Built in Cork” event in Republic of Work on Wednesday 10th May at 7.30pm, to officially launch this SBIR initiative. The Invitation to Tender document is now available on etenders website, www.etenders.gov.ie. The closing deadline for the competition is June 2017.

About Author

editor

editor

Related Articles

New Subscriber

Subscribe Here



Advertisements





















National Manufacturing Conference & Exhibition 2018

NIBRT Springboard Success Stories



Upcoming Events

  • No upcoming events
AEC v1.0.4